Laurie's Blogs.

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02
Mar 2014

Patient experience & customer service

This week's blog, I just wanted to direct you to some videos that I think you might find interesting. They tie in with this week's educational Business & Marketing audio. Enjoy!

1. Patient satisfaction versus patient experience

2. Richard Branson's vision of customer service

I hope you find them inspiring!

Until next time... Cheers!

Laurie

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